Internal & External Despite Resolution

Allen Finance & Mortgage Broking Pty Ltd Trading as Allen Finance & Mortgage Broking
ACN 641 385 186  ABN 54 641 385 186
Corporate Credit Representative Number 538667
Australian Credit Licence Number 410232

INTERNAL DISPUTE RESOLUTION
Should you have a complaint we will do our best to resolve it via our INTERNAL DISPUTE RESOLUTION process.
 
Complaints can be made by contacting our Complaints Contact person - Byron Allen
- By email: byron@allenfinance.com.au
- By telephone: 0481 011 292
- In person by visiting our office located: 52 Forrest Ave, South Bunbury WA 6230
 
First contact should be made to Allen Finance & Mortgage Broking however your second point of contact can be to Westgate Financial Services complaints contact person. We are authorised to engage in credit activities on behalf of Westgate Finance Services (Australian Credit Licence Number #410232)
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​​WESTGATE FINANCIAL SERVICES COMPLAINTS OFFICER: Paul Bradley
Email: paul@westgatefs.com.au
Address: 242 Leach Highway, Myaree WA 6154
Telephone: (08) 9317 0152
 
EXTERNAL DISPUTE RESOLUTION
 
Allen Finance & Mortgage Broking is a member of an independent external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If at any time, you feel your complaint remains unresolved or you wish AFCA to further investigate your complaint, you can contact AFCA as detailed below:
 
​AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
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Online complaint form: https://www.afca.org.au/make-a-complaint/complain/
Website: https://www.afca.org.au
Email: info@afca.org.au
Postal Address: GPO Box 3, Melbourne VIC 3001
Telephone: 1800 931 678 (Free call Australia-wide)
Fax: (03) 9613 6399